Terms and Conditions

Welcome to Epsilon General Trading and Contracting WLL. By accessing or using our website www.epsilonexports.com, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website.

1. General Terms

These Terms and Conditions (the “Terms”) govern your use of this website and the services provided by Epsilon General Trading and Contracting WLL. We reserve the right to change or update these Terms at any time, and any changes will be effective immediately upon posting to this page. We recommend that you check this page periodically for updates.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Products and Services

Epsilon General Trading and Contracting WLL specializes in the trading of high-quality industrial products, including Carbon Steel, Stainless Steel, Duplex, Monel, Inconel Pipes, Fittings, Flanges, and Valves. The product information, images, descriptions, and prices available on our website are for general informational purposes and are subject to change without notice.

We make reasonable efforts to ensure that all product information is accurate, but we do not guarantee the accuracy, completeness, or timeliness of any product descriptions, prices, or availability.

3. Ordering and Payment

When you place an order on our website, you are offering to purchase the product(s) in accordance with these Terms. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing, or any other issue with your order.

All payments must be made through the available methods on our website. We accept various payment options, including credit cards, bank transfers, and others. By providing payment details, you confirm that you are authorized to use the chosen payment method.

4. Shipping and Delivery

We strive to ensure timely delivery of your orders. Shipping charges will be applied based on the weight and delivery location of your order. Estimated delivery times may vary depending on your location and the product’s availability. While we make every effort to deliver your order on time, we cannot guarantee specific delivery dates or times.

Epsilon General Trading and Contracting WLL is not responsible for delays caused by third-party couriers, customs clearance, or other factors beyond our control.

5. Returns and Refunds

We accept returns and offer refunds on eligible products as per our return policy. Returns must be requested within a specific time frame after receipt of the product and must be in unused and resalable condition. Certain products may be exempt from returns due to safety or regulatory reasons.

Refunds will be processed according to the original payment method. Please refer to our Return & Refund Policy for more details.

6. Intellectual Property

The content on this website, including text, images, logos, and trademarks, is owned or licensed by Epsilon General Trading and Contracting WLL and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from this website without our prior written consent.

7. User Responsibilities

By using this website, you agree:

• To provide accurate and complete information when creating an account or making a purchase.
• To be responsible for maintaining the confidentiality of your account and password.
• To comply with all applicable laws and regulations while using the website.

You may not use our website for any unlawful or prohibited purpose. Unauthorized use of this website may result in legal action and termination of your access.

8. Limitation of Liability

To the fullest extent permitted by law, Epsilon General Trading and Contracting WLL shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website, the products, or the services we provide.

Our total liability, whether in contract, tort (including negligence), or otherwise, will be limited to the amount you paid for the specific product or service in question.

9. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and will only use it in accordance with our Privacy Policy.

10. Termination of Access

We reserve the right to suspend or terminate your access to this website at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or breach of applicable laws.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes arising from the use of this website or these Terms will be subject to the exclusive jurisdiction of the courts of Bahrain.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Epsilon General Trading and Contracting WLL

Office No.33, Building No.56, Road No.306, Block No.326,
Manama, Kingdom of Bahrain

Email: sales@epsilonexports.com

Phone: +973 34427100

Fax: +973 35567135