Privacy Policy

At Epsilon General Trading and Contracting WLL, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.epsilonexports.com or engage with our services.

By using our website or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

1. Information We Collect

We collect two types of information from visitors to our website:

a) Personal Information

This includes any data that can be used to identify you personally. The personal information we may collect includes:

• Name
• Email Address
• Phone Number
• Mailing Address
• Company Name (if applicable)
• Billing and Payment Information (for orders)

b) Non-Personal Information

We may also collect non-personal data, which does not identify you directly. This includes:

• Browser Type
• Device Information
• IP Address
• Referring URLs
• Pages Viewed
• Cookies and Tracking Technologies

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• Processing Orders: To process and deliver the products you purchase or request a quote for.
• Communication: To respond to your inquiries, provide customer support, and send important updates related to our services.
• Marketing: To send promotional emails and offers, provided you have given us consent. You can unsubscribe at any time.
• Improve Our Website: To enhance functionality and content based on user activity and preferences.
• Legal Compliance: To comply with legal obligations and resolve any disputes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

4. How We Protect Your Information

We take the security of your personal information seriously and employ a range of measures to protect it, including:

• Secure Socket Layer (SSL) encryption for safe data transmission.
• Regular security updates and monitoring.
• Restricting access to your personal data to only authorized employees.

Although we implement these security measures, please understand that no method of data transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These third parties are obligated to maintain the confidentiality of your information.

Additionally, we may disclose your information if required by law or to protect our rights, property, and safety.

6. Your Rights Regarding Your Information

You have the right to:

• Access: Request access to the personal data we hold about you.
• Correct: Update or correct any inaccurate personal data.
• Delete: Request the deletion of your personal information, subject to legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at sales@epsilonexports.com.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. Once no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns, please contact us:

Epsilon General Trading and Contracting WLL

Office No.33, Building No.56, Road No.306, Block No.326,
Manama, Kingdom of Bahrain

Email: sales@epsilonexports.com

Phone: +973 34427100

Fax: +973 35567135