FAQs
A LITTLE SOMETHING ABOUT US
General Information
We specialize in the trading of high-quality industrial products, primarily focusing on carbon steel, stainless steel, duplex, Monel, and Inconel pipes, fittings, flanges, and valves. These products are used across various industries such as construction, oil & gas, chemical processing, and more.
Yes, we offer customized products based on your specific requirements. Whether you need custom pipe lengths, unique fittings, or specific valve configurations, we can provide tailored solutions to suit your needs. Contact us to discuss your requirements in more detail.
Ordering & Quotes
You can place an order by contacting us directly through our website's contact form or by sending us an email at sales@epsilonexports.com. Our team will assist you with product selection, pricing, and order processing.
To request a quote, simply visit our Request a Quote page, fill in the required details (such as product type, quantity, and specifications), and our team will provide you with an accurate quote as soon as possible.
Shipping & Delivery
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary based on the location and the size of the order. Please contact us for more information about shipping to your country.
Delivery times depend on the order size, product availability, and shipping destination. Typically, orders within the GCC region may take 7-10 business days, while international deliveries can take anywhere from 15 to 30 business days. For accurate delivery times, please reach out to our sales team.
Product Information & Specifications
We offer a wide range of steel grades, including:
Carbon Steel: ASTM A53, ASTM A106, API 5L, etc.
Stainless Steel: ASTM A312 (304, 316), ASTM A276 (304L, 316L), etc.
Duplex Steel, Monel, and Inconel are also available for specialized applications.
If you are unsure of the grade you require, please contact our team for expert guidance.
Yes, all our products are ISO certified and comply with international standards. We are certified under ISO 9001:2015, ensuring that our products meet the highest quality and safety standards. You can verify our certification at www.ukcertifications.org.uk/verify.
Payment & Billing
We accept a variety of payment methods, including:
Bank Transfer
Credit Cards (Visa, MasterCard, etc.)
Letter of Credit (for larger orders or international customers)
For more information on payment options, feel free to contact our accounts department at accounts@epsilonexports.com.
Yes, once your order is processed and payment is confirmed, you will receive a detailed invoice via email. This invoice will include the breakdown of the products purchased, their prices, shipping costs, and any applicable taxes.
Returns & Warranty
We offer a return policy for defective or damaged products. Returns must be made within 30 days of receipt of the goods. Please ensure that the products are unused, in their original packaging, and accompanied by a valid proof of purchase. For more details on returns, please contact us at sales@epsilonexports.com.
Yes, our products come with a 1-year warranty against manufacturing defects. Warranty claims are subject to terms and conditions. For warranty-related inquiries, please contact our customer support team at sales@epsilonexports.com.
Technical Support & Assistance
Yes, we provide technical support for the installation, maintenance, and troubleshooting of our products. Our team of experts is available to assist you with any technical queries you may have. Please reach out to us at gm@epsilonexports.com for further assistance.
Yes, we offer product samples for certain items. To request a demo or sample, please contact us with your requirements, and we will provide you with the necessary details on availability.
Contact Us
You can reach our customer support team through any of the following methods:
Email: sales@epsilonexports.com, accounts@epsilonexports.com, gm@epsilonexports.com
Phone: +973 34427100
Fax: +973 35567135
Visit Us:
Epsilon General Trading and Contracting WLL
Office No.33, Building No.56, Road No.306, Block No.326, Manama, Kingdom of Bahrain.
Additional Resources
Our full product catalog is available upon request. To get a copy, please email us at sales@epsilonexports.com, and we will send it to you promptly.
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